Ebay Canada
Ebay Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebay Canada has a 1.8 star rating from 428 reviews; 12% would recommend and most customers report dissatisfaction with orders, refunds, and service.
Positive Feedback
Buyers note a wide selection of products and occasional successful resolutions when agents intervene, but praise is rare compared with complaints.
Negative Feedback / Risk Areas
- Frequent Ebay Canada customer complaints cite poor customer service and inability to reach a human.
- Many reports of missing or delayed shipments and unexpected shipping charges.
- Refunds and return/exchange policy issues leave users waiting or without reimbursement.
Key Takeaways for Future Customers
- Check Ebay Canada reviews and seller ratings before buying and avoid high-value items without buyer protections.
- Document transactions and be prepared for delays resolving refunds through customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebay Canada has a 1.8 star rating from 428 reviews; 12% would recommend and most customers report dissatisfaction with orders, refunds, and service.
Positive Feedback
Buyers note a wide selection of products and occasional successful resolutions when agents intervene, but praise is rare compared with complaints.
Negative Feedback / Risk Areas
- Frequent Ebay Canada customer complaints cite poor customer service and inability to reach a human.
- Many reports of missing or delayed shipments and unexpected shipping charges.
- Refunds and return/exchange policy issues leave users waiting or without reimbursement.
Key Takeaways for Future Customers
- Check Ebay Canada reviews and seller ratings before buying and avoid high-value items without buyer protections.
- Document transactions and be prepared for delays resolving refunds through customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No stars whatsoever
After receiving my item badly damaged, I requested a return label. The seller provided one from DHL.
Ten days later, still no pick-up from my home (we don't live anywhere near a DHL drop-off). Every day I had to make a new pick-up request. Ebay.ca customer service was rude, condescending, and of no help to get the ball rolling. I finally opened a claim through PayPal, and the second I did, I received an email from Ebay.ca stating they would no longer be able to help me.
On the eleventh day, DHL arrived to pick up the package (with no warning). I immediately closed my claim with PayPal, and the next day got an email from Ebay.ca telling me 'thank you' for closing the case, but unfortunately now I would have to deal with my bank to get a refund. They no longer had the power to refund me. ???
Now PayPal and my bank will hash it out, and I will need to wait for up to 90 days to get my money back! My Ebay.ca account is now closed.
Preferred solution: Full refund
User's recommendation: The most dreadful company out there!!
Kanata, Ontario
Customer received is purchase and also got refunded this morning
I got ripped off, and eBay did nothing to help, saying it was too late. Promoting thieving is not the right way to keep sellers selling, no matter how long. This is not the first time it happened, but it is the last time.
- Reaching people around the world
- Dont care about sellers
Preferred solution: Full refund
User's recommendation: get better policy and employees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Bad experience
I canceled my order the same day when I knew the mailing address was wrong, and the cancellation has not been processed. No response from eBay or Allstate email or chat support.
Preferred solution: Full refund
User's recommendation: please help refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service. Rude!!
I am having trouble getting DHL to pick up a return package. I was told I would have to wait for help until the 'seller's grace period' was over.
What the *** is that? I have a deadline to return it, and 10 days later I am running out of time.
We ended up having an argument when all she could do was repeat 'listen!... listen!' instead of hearing my questions.
Who, in customer service, does that? So rude and condescending.
- High ship cost and bad customer service
- Too slow
Preferred solution: Apology
User's recommendation: Don't bother living in a remote area!
Does ebay deliver recreational vehicles
Does eBay arrange delivery of recreational vehicles? I'm interested in one, and the seller says she has let eBay handle her sale.
She claims she's a stewardess, so she has no time to deal with buyers. I want to know if this is a scam or not.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
No respond
Hi, I cancelled order #01-13***-***** on November 25 within five minutes of placing it due to an incorrect mailing address (see my request of cancel order email below). However, I havent received any response to my email, and the cancellation has not been accepted as of November 29.
I also tried to contact the seller through chat support, but there was no response, and no phone number was provided.
Please advise on the next steps. Best regards, Rex iklt.rex@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with couriors Ebay is using/Ebay
Company fixed the issue and I have been provided with full refund. Buy telling them they are going to be put under investigation for Fraud.
Buy the FTC / Where there located out of. Over 10 times.
And i will be getting a hold of the Ombudsmen also .Where there located at. Every time i ask for a callback/.
I recieved a email message from them on Aug 7th/2025. The seller claims the item was delievered to me.And now they will not credit me for the item.
And becuause of the BS. With the coriour Atempting to deliver it . And i was not there then. I have contacted the coriour various times to have them deliever it to me.
But they keep on persisting to pick it up. All the friggen time. How do they expect me to get it .When i can,t locate there hub in Regina?
I have explian the problem to the *** in customer service in Ebays customer support office probaly well over 20 times already what is going on with the coriour. Now today i get the friggin message i won,t be credited for the item.
Is the worse one there using. And also OCL - Speed pack. If you order item that come out of China. I Order a Item for a seller on Ebay .Buy the Name American Gears.
There located in part of New Jersey. The item was oredered on JULY 2nd/ 2025/ The courior had tracking info on the ebay site with are order. But after the 18th of July/2025 / It would show any more, After putting feed back .In with Ebays tracking info/ On the July19 th/2025 /On the first section .It showed the item was at the local. Facitty .
Being proccesses. And being pepared To Be ship to me. To any one that has work for coriours. The message .That is is in the local warehouse.
And being prepared for shipment . States it is in there hub .Where i am located at in Regina,Sk. Then on the July 21st. There are messages showing .
On the ebay site. For are order that it has been missrouted.LOL/ The best part is when i went into a different option It Was showing then That the item was out for delivery sameday. Ebay kept on with there crap every time i tried to get tracking info on are order. The same with DHL Customer Servivice.
The item Finely showed up At There bogus faciility .In Regina. There was a notice on on fhe front door . At the rooming house .I staying in. That there was a attemped delivery At 3: 24 Pm / On July 28.
2025. It clearly states on it That the delivery person will try agian in a couple of hours. Or the next day again. When i got into my suite.
There were3 calls. From the delivery person. He told me he is at there warehouse. To come and pickiup are item.
He persisted /That i come and get it. They show 3 different Locations for Regina.Sk. None of them in there info .Show for the Hub.It clearly shows .Also/ When you bring up any of the DHL Sites/ That none of there warhouses. Are Equip for .The customers to pick up there item.
None of there People working for them .No there Terms or Policys I have Contacted There Customers Suport office last week 2 days in a row. I takk to 2 different suppervisiors. They don,t even let you try to explain what the problem is. You try to stay anymore then 3 word .
To any of them. There cutting me off. All the time. Then they wonder.
I people go balistic on the.
Also i have ask for callbacks from ebay customer service . Since July/6Th/2025/ Every time i call about the problems.They keep on changing the date on me when they will step in.
- There a total joke
- To many scammers
Airdrie, Alberta
Shipment
Want my purchase and eBay said they are returning my purchase! I need my purchase.
eBay has decided to tell me today that they will not ship my shipment because they returned it due to some reason that I've never heard of before, and I need my shipment because that is how I need my cameras for my livestream of my baseball game. Now my cameras have been shipped back to the user, and I have no idea why they are being shipped back.
I've paid for this in full through my eBay account, and for some reason, they still will not ship me my cameras. This is absolutely *** and now it is going to cost me a lot of money due to the fact that I have no cameras to stream for my baseball tournament coming up.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI Am so greatful someone posted in eBay community
Ok so some one posted this link to speak to a live contact the called me back in 10 seconds .. I couldnt believe it there is no call back number so I thought I would share the link u will have to sign into ur account and than go from there {{Redacted}} Any way hope it takes away some stress they call back fast good luck !!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Support.
Put in a report to the FTC. To have them put under investigation For Fraud.
And also contact the Ombudsman. From the city where Ebays main office is located out of
That you can call to talk to an actual person there. That you have to use their site chat option. To have someone from their customer support office call you back. I will try to make this complaint short and to the point.
Anytime there is a problem with a seller on their site or problems with an item you ordered, it is next to impossible to get credited for the items. You have to keep on contacting them all the time and go through the garbage system. Then when you do get a call back finally, None of the people that work in their customer support office can get their facts straight. They give you a different story all the time.
I asked to talk to a manager 3 times. I was told a manager would call me back in 24 to 48 hours. Finally, after complaining all the time for over 3 weeks, I was called by a manager 6 days later. This woman couldn't get her facts straight also.
LOL: They need to get people in their customer support office that know what they're doing. By what she told me, that she is dealing with over 900 complaints, clearly states to me they have a serious problem and aren't doing a damn thing about it.
- There lying to buyers
Preferred solution: Full refund
User's recommendation: Think seriously about getting anything off of ebay . Anymore.
Package to be delivered
Cost: We paid for shipping and handling and FedEx. Want $182.82 to deliver the package. When I bought a pair of Jordan sneakers, the total cost, including shipping and handling, cost $290.00.
Preferred solution: Full refund
User's recommendation: Don’t charge for shipping and handling and then turn around and charge for delivery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not place an order
I can't get anyone at eBay to help me with a fraudulent order. I've tried chat, email, fake phone numbers, and nothing worked.
Preferred solution: The order cancelled.
User's recommendation: Don’t order from Ebay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNABLE TO CONTACT EBAY !!
Messaged seller telling them that the item DID NOT FIT ! eBay description of item said Seller does not accept returns ! I DID NOT NOTICE THIS UNTIL AFTER I LOOKED INTO A RETURN !!
eBay has an automated service which is USELESS !!
Do any humans actually work for eBay or is everything automated ??
Seller is difficult to work with !!
Whole situation is extremely frustrating !!
eBay NEEDS A CUSTOMER SERVICE DEPARTMENT WITH REAL HUMANS ON THE PHONE !!!
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping charges
The issue was not resolved regarding their access into my bank account my eBay.
The last letter addressed to me from eBay seem to apply that they could enter into my account and debit without my prior knowledge after I signed some type of an agreement.
I understand theres a lot of scams out there, but you should hold the money until everything is clear and then forward me the balance my e-transfers so I can deposit into my account.
I hope you can understand it isnt wise to have anybody have access to a bank account as mistakes on other parties are very difficult if not impossible to repair once the damage is done and money are removed.
Please feel free to contact me at 416-316-**** Vincent Skikavich
User's recommendation: Hold money until clear then e-transfer the balance after sales cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: This item was delivered to wrong address
FedEx delivered to the wrong address. Checked the tracking number; they said it was a wrong number. Now it's lost.
- Great stuff
- Hard to get ahold of if you have problems
Preferred solution: Full refund
User's recommendation: I think it's a scam
Barrie, Ontario
Disputed order
I ordered for a shoe but discovered it was was going to a wrong address as I didn't update my address so immediately after checking out I canceled but ebay declined cancelation i also left a note showing my new address but on tracking it's showing order heading for my my old address
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